Samsung Electronics Malaysia is one of the country's largest consumer electronics brands, offering a wide range of products from smartphones and tablets to home appliances and TVs. With millions of active devices nationwide, reliable after-sales support is essential. Samsung operates both authorized service centers (ASC) and Samsung Experience Stores that provide repair and warranty services. This article lists all official Samsung service center locations in Malaysia, including contact details, operating hours, and key services. Whether you need a screen replacement for your Galaxy S24 Ultra or a battery change for your Galaxy Tab, knowing your nearest service point can save time and hassle.
Before visiting, always check the official Samsung Malaysia website or call ahead, as operating hours may change during public holidays. Most centers accept walk-ins, but appointments are recommended for complex repairs. Samsung also offers a pick-up and drop-off service via courier for eligible devices under warranty.
Kuala Lumpur Service Centers
Kuala Lumpur has several Samsung service centers located in major shopping malls and business districts. These centers handle all product categories, including mobile phones, tablets, wearables, and home appliances.
Low Yat Plaza (Plaza Low Yat)
Address: Lot 1-12, Level 1, Plaza Low Yat, No. 7, Jalan Bintang, 55100 Kuala Lumpur.
Phone: 03-2148 7422
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays and public holidays.
Services: Mobile phone and tablet repairs, warranty claims, accessory sales.
Berjaya Times Square
Address: Lot 01-11, Level 1, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.
Phone: 03-2117 0033
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Full-service center for mobile, tablet, and wearable repairs; also handles home appliances and TVs.
Sunway Putra Mall
Address: Lot G-36, Ground Floor, Sunway Putra Mall, No. 100, Jalan Putra, 50350 Kuala Lumpur.
Phone: 03-4041 8322
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs, warranty support.
Selangor Service Centers
Selangor, being the most populous state, has numerous Samsung service centers in key towns such as Petaling Jaya, Subang Jaya, Shah Alam, and Klang.
Petaling Jaya (Digital Mall)
Address: Lot 2-33, Level 2, Digital Mall, No. 1, Jalan 14/20, Section 14, 46100 Petaling Jaya.
Phone: 03-7958 8933
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs, accessory sales.
Subang Jaya (SS15)
Address: No. 58, Jalan SS15/4B, 47500 Subang Jaya.
Phone: 03-5637 1133
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile, tablet, and wearable repairs; also handles home appliances.
Shah Alam (Plaza Alam Sentral)
Address: Lot G-12, Ground Floor, Plaza Alam Sentral, No. 1, Jalan TSB 1, Seksyen 1, 40000 Shah Alam.
Phone: 03-5511 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs, warranty claims.
Klang (Bukit Tinggi)
Address: No. 9, Jalan Batu Nilam 1/KS6, Bandar Bukit Tinggi, 41200 Klang.
Phone: 03-3324 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile, tablet, and home appliance repairs.
Penang Service Centers
Penang has two main service centers, one on the island and one on the mainland (Butterworth).
Penang Island (Gurney Plaza)
Address: Lot 170-01-13, Level 1, Gurney Plaza, Persiaran Gurney, 10250 George Town.
Phone: 04-228 8833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Full-service center for mobile, tablet, wearable, and home appliance repairs.
Butterworth (Megamall Pinang)
Address: Lot G-30, Ground Floor, Megamall Pinang, No. 1, Jalan Baru, 13700 Seberang Jaya.
Phone: 04-397 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs, warranty support.
Johor Service Centers
Johor has service centers in Johor Bahru, Batu Pahat, and Kluang.
Johor Bahru (City Square)
Address: Lot J2-09, Level 2, Johor Bahru City Square, Jalan Wong Ah Fook, 80000 Johor Bahru.
Phone: 07-221 8833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile, tablet, and wearable repairs; also handles home appliances.
Batu Pahat (The Summit)
Address: Lot G-12, Ground Floor, The Summit Batu Pahat, Jalan Bakau Condong, 83000 Batu Pahat.
Phone: 07-432 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Kluang (Kluang Mall)
Address: Lot G-28, Ground Floor, Kluang Mall, Jalan Rambutan, 86000 Kluang.
Phone: 07-771 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Other States: Perak, Kedah, Malacca, Negeri Sembilan, Pahang, Terengganu, Kelantan, Sabah & Sarawak
Samsung also has service centers in other states, ensuring nationwide coverage.
Perak (Ipoh)
Address: Lot G-06, Ground Floor, Ipoh Parade, No. 1, Jalan Sultan Idris Shah, 30000 Ipoh.
Phone: 05-241 8833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile, tablet, and home appliance repairs.
Kedah (Alor Setar)
Address: Lot G-01, Ground Floor, Aman Central, Lebuhraya Darul Aman, 05100 Alor Setar.
Phone: 04-730 8833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile and tablet repairs.
Malacca (Melaka)
Address: Lot G-17, Ground Floor, Mahkota Parade, No. 1, Jalan Merdeka, 75000 Melaka.
Phone: 06-282 8833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile, tablet, and wearable repairs.
Negeri Sembilan (Seremban)
Address: Lot G-02, Ground Floor, Seremban Parade, Jalan Dato' A.S. Dawood, 70000 Seremban.
Phone: 06-763 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Pahang (Kuantan)
Address: Lot G-08, Ground Floor, Kuantan City Mall, Jalan Haji Ahmad, 25300 Kuantan.
Phone: 09-516 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Terengganu (Kuala Terengganu)
Address: Lot G-03, Ground Floor, Paya Bunga Square, Jalan Sultan Ismail, 20200 Kuala Terengganu.
Phone: 09-622 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Kelantan (Kota Bharu)
Address: Lot G-06, Ground Floor, KB Mall, Jalan Hamzah, 15000 Kota Bharu.
Phone: 09-748 8833
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM; Closed on Sundays.
Services: Mobile and tablet repairs.
Sabah (Kota Kinabalu)
Address: Lot G-16, Ground Floor, Suria Sabah Shopping Mall, Jalan Tun Fuad Stephens, 88000 Kota Kinabalu.
Phone: 088-488 833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile, tablet, and home appliance repairs.
Sarawak (Kuching)
Address: Lot G-06, Ground Floor, The Spring Shopping Mall, Jalan Simpang Tiga, 93350 Kuching.
Phone: 082-238 833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile, tablet, and wearable repairs.
Sarawak (Miri)
Address: Lot G-03, Ground Floor, Bintang Megamall, Jalan Boulevard, 98000 Miri.
Phone: 085-421 833
Operating Hours: Daily, 10:00 AM – 10:00 PM.
Services: Mobile and tablet repairs.
Additional Services and Tips
Samsung service centers offer a range of services beyond repairs. These include:
- Warranty claims: For devices within the warranty period, repairs are free of charge if the issue is not due to accidental damage or unauthorized modifications.
- Screen replacement: For cracked or unresponsive screens, prices vary by model. For example, screen replacement for a Galaxy S24 Ultra costs around RM 1,200 at authorized centers.
- Battery replacement: For aging batteries, typical cost is RM 150–RM 300 depending on the device.
- Software support: Firmware updates, factory resets, and troubleshooting.
- Trade-in programs: Some centers accept old Samsung devices for trade-in towards new purchases. Check with the specific center.
To ensure a smooth experience, bring the following to your visit:
- Proof of purchase (receipt or invoice) for warranty claims.
- A valid photo ID (MyKad or passport).
- The device itself with any accessories (charger, cable) if relevant.
- Backup of important data, as repairs may require a factory reset.
If you are considering buying a new Samsung device, you might find our guide on buying smartphones in Malaysia helpful. For budget-conscious shoppers, check out the best budget phones of 2025. If you are also considering other brands, our iPhone 16 Pro Max review offers a comparison.
Frequently Asked Questions
How long does a typical repair take?
Simple repairs like battery replacement can be done within 1–2 hours. Complex repairs like motherboard issues may take 3–5 business days. The service center will provide an estimated completion time upon diagnosis.
Can I track my repair status?
Yes, Samsung provides a repair tracking system via their website. You will receive a service order number that you can use to check the status online.
Do Samsung Experience Stores offer the same services?
Samsung Experience Stores (SES) are retail outlets that also provide basic technical support and warranty claims, but major repairs are usually referred to authorized service centers. Some SES locations have on-site repair facilities.
What if there is no service center near me?
Samsung offers a pick-up and drop-off service via courier for customers in remote areas. This service is available for devices under warranty or for a fee. Contact Samsung customer care at 1-800-88-9999 for details.
Conclusion
Samsung's extensive network of service centers across Malaysia ensures that customers can get timely support for their devices. From Kuala Lumpur to Kuching, authorized centers are equipped to handle a wide range of repairs. Always verify the center's operating hours and services before visiting, especially during festive seasons. For more information on Samsung products and promotions, visit the official Samsung Malaysia website or drop by any Samsung Experience Store.